Crash Alerts via SMS — Always Know Your Fleet Is Safe

KIRA monitors your fleet around the clock and, when a possible crash is detected on any vehicle, sends you an instant SMS with all the details so you can reach the customer quickly and check on their safety.

What Are Crash Alerts via SMS?

When your vehicles are on the road, you need to know instantly if one of them is in an accident — not hours later, and not only when the customer calls. KIRA monitors your fleet around the clock through the tracking devices, and when a possible crash is detected on any vehicle, it sends you an instant SMS from the sender "KIRA" with everything you need to act fast and check on the renter's safety.

In short: instant detection + instant message = a faster response to the customer's safety and earlier action for your vehicle. Don't wait to hear about the crash — you hear about it first.

How the Alert Reaches You

From the moment of impact to a message on your phone, three automatic steps happen within seconds:

  1. The device detects the impact — the vehicle's tracking device detects a possible crash the moment it happens.
  2. KIRA's systems confirm the event — the signal is analyzed and classified as a probable crash, and the vehicle and its location are identified.
  3. An SMS reaches you from "KIRA" — an instant alert to the branch phone and the company's main phone together.
مخطط تدفق تنبيه الحادث
The alert's journey — from detecting the impact to reaching you within seconds, automatically and around the clock.

The Message You Receive

The alert is written addressed to you as the company, and contains everything you need to act right away:

  • 🚨 A clear title: "Possible crash alert".
  • The vehicle: make, model and plate number so you know which car instantly.
  • The customer: the renter's name and WhatsApp number to reach them directly and check on their safety.
  • 📍 Crash location: city and area, with a live location link to open the vehicle's position on the map.
  • 🕐 Detection time: the date and time the event was detected.
  • A call to action: "Please contact the customer to check on their safety".
مثال رسالة تنبيه حادث
An example of the alert as it reaches the company's phone from the sender "KIRA" (the data in the example is illustrative).

Who Gets the Alert?

  • The branch phone and the company's main phone together — so this important alert isn't missed by anyone; if the branch phone is the same as the main number, only one message is sent.
  • Company numbers only — the message is not sent to the customer/driver; it is an internal alert for you to reach out to them.
  • Always sent when a crash is detected — because of its safety importance, it is not subject to any notification on/off setting.

Enabled Automatically — Managed by KIRA

You don't need any setup. Crash alerts are enabled automatically for every vehicle equipped with KIRA tracking. You'll find it on the Fleet Alerts page at tracking.kira-app.com marked with a "Managed by KIRA" 🔒 badge and a read-only status — meaning KIRA's team manages it on your behalf to keep it always active, while your own alerts (such as speeding) remain editable as usual.

صفحة تنبيهات الأسطول
The Fleet Alerts page — "Crash alert" is enabled and "Managed by KIRA" read-only, alongside your own editable alerts.

Why This Matters for Your Company

  • Customer safety first — you reach the renter within minutes to check on them and offer help.
  • Early action for the vehicle — you know the location instantly via the live link, so you arrange towing, repair or replacement quickly.
  • Round-the-clock peace of mind — your fleet is always monitored, and you're the first to know.
  • A professional image — your fast response reflects your company's care for its customers and assets.

FAQ

Do I need to set anything up?
No. The feature is enabled automatically for every vehicle with KIRA tracking, and KIRA's team manages it on your behalf.

Who receives the message?
The vehicle's branch phone and the company's main phone together (one message if the two are the same). It is not sent to the customer or driver.

What if it wasn't an actual crash?
The title says "possible crash" because the system detects the probability of an impact. You contact the customer to confirm — and that's the point: no possible crash goes unnoticed.

What is the live link in the message?
A link that opens the vehicle's position directly on the tracking map, so you can reach its location quickly.

Is there an extra cost?
The feature is part of KIRA's tracking system. For details, contact the KIRA team.

For more on fleet tracking and alerts, open tracking.kira-app.com, and see the Fleet Guide.