Contracts Guide 4/9 — Hand Over the Car and Document Its Condition

What you will learn

• Document the car's condition with photos and video at handover.
• Record the odometer, fuel level, and pre-existing damage.
• Record a handover payment and follow the contract timeline.

Why documentation matters

What you document at handover is your only reference at return: any new damage beyond it is the customer's responsibility. Photos, video, odometer and fuel all appear on the e-contract under “vehicle condition at handover”, acknowledged by the customer's signature.

Step 1: Open the handover window

From the confirmed contract page press the blue “Deliver car” button.

Step 2: Document, then hand over

1. Car photos at handover: upload up to 30 photos from different angles (body, cabin, tyres, any existing scratch).
2. Car video: one clip walking around the car — the strongest evidence in a dispute.
3. Actual handover date & time.
4. Odometer: enter the current reading (the last recorded reading is shown for comparison).
5. Fuel level: pick the percentage (100%, 75%…).
6. Car damages: via “add car damages”, mark any pre-existing damage on the car diagram.
7. If you received money now, enable the payment option and enter the amount.

Press “Save” — the contract moves to “delivered” and the timeline at the top advances.

After handover

The contract timeline shows: created → confirmed → handover → return → completed, with the handover mark now done. The car's recorded odometer in your fleet is updated automatically with the new reading.

Common mistakes

• Handover with no photos: you will have no evidence in a damage dispute. Ten quick photos are enough.
• An odometer reading lower than the recorded one: the system rejects it — verify the actual reading.
• Skipping pre-existing damage: if you don't record it now, you can't distinguish new damage at return.